Golden Realm Australia (GRA) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy outlines how we collect, use, disclose, and protect your personal information.

1. What Information We Collect

We may collect personal information from you when you interact with our website, services, or staff. The types of personal information we collect may include your full name, address, phone number, email address, date of birth, and nationality. We may also collect employment and professional information, including your occupation, resume details, qualifications, and professional experience. Migration details, such as visa status and passport details, may also be collected where relevant. Additionally, we may gather financial information for payment processing and tax compliance, as well as technical information like IP addresses, browser types, and access times. Our website also uses cookies and tracking data to enhance user experience.

2. How We Collect Information

We collect personal information in several ways. This includes directly from you when you submit information via our website forms, during consultations, or via email and phone. We also collect information automatically through website tracking tools, cookies, and analytics platforms. In certain circumstances, we may receive personal information from third parties, such as employers, registered migration agents, or legal representatives, with your consent.

3. How We Use Your Information

Your personal information is collected and used for a variety of purposes. These include providing recruitment, migration, and investment services, communicating with you regarding inquiries, applications, and updates, and ensuring compliance with legal and regulatory requirements. We use this information to improve our website, services, and overall user experience. Personal information is also utilized to process payments and issue invoices. Additionally, with your consent, we may send marketing communications, promotions, or newsletters, and you may opt out of these communications at any time.

4. Disclosure of Personal Information

We may disclose your personal information to third-party service providers, such as IT support, data storage providers, or marketing platforms, to ensure the effective delivery of our services. Information may also be disclosed to government authorities and regulatory bodies where required by law. With your consent, we may share information with third-party lawyers and registered migration agents for legal and migration advice, or with potential employers and industry partners as necessary. GRA ensures that all third parties uphold data protection standards compliant with Australian privacy regulations.

5. International Data Transfers

If personal information is transferred outside of Australia, we will take appropriate security measures to protect it. Such transfers will only occur when necessary for the provision of our services and will comply with Australian privacy standards.

6. Data Security

We are committed to safeguarding your personal information. Our security measures include the use of secure servers and encrypted storage systems, with access restricted to authorized personnel only. We regularly conduct system audits and security reviews. When personal information is no longer required, we securely destroy or anonymize it. However, no method of online transmission or storage is entirely secure, and we cannot guarantee absolute protection.

7. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience. Cookies allow us to remember your preferences and settings, monitor website traffic and usage patterns, and improve our services. You have the option to disable cookies through your browser settings, but doing so may affect the functionality of certain website features.

8. Access to and Correction of Personal Information

You have the right to access, update, or correct the personal information we hold about you. To request access or make corrections, please contact us using the details provided in Section 12. We may ask you to verify your identity before processing your request. In certain legal circumstances, we may be unable to provide access, but we will inform you of these reasons.

9. Retention of Personal Information

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by law. Once information is no longer required, we will securely destroy or anonymize it.

10. Marketing and Communications

We may use your personal information to send you marketing communications relevant to our services. You can opt out of receiving such communications at any time by clicking the unsubscribe link in our emails or by contacting us directly.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies to understand how your information is handled.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you wish to access, correct, or delete your personal information, please contact us.

13. Complaints

If you believe that we have breached the Australian Privacy Principles, please contact us using the details above. We take privacy concerns seriously and will investigate your complaint promptly. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) by visiting www.oaic.gov.au or calling 1300 363 992.

14. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon being posted on our website. We recommend reviewing this policy periodically to stay informed about how we are protecting your information.

15. Governing Law

This Privacy Policy is governed by the laws of the Commonwealth of Australia. Any disputes arising from this policy will be subject to the exclusive jurisdiction of Australian courts.